Privacy Policy

  • Headquartered PUNE, Bike Doctor was conceived and founded in 2016 to provide doorstep two wheeler solutions at affordable prices. Focusing on amazing convenience and service quality, we aim to resolve the two wheeler service grievances through our mobile app and online platforms.
  • What set us apart in the two wheeler service sector is a more innovative technology and our convenient professional service and latest technological equipments which saves customers time, money and energy.
  • We are a young and zealous team determined to change the two wheeler service landscape in India.

    • This privacy policy sets out how Bike Doctor uses and protects any information that you give Bike Doctor when you use this website. Bike Doctor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bike Doctor may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16thNovember 2016.
    • What we collect from you
    • We may collect the following information.
      • Name and job title.
      • Contact information including email address.
      • Demographic information such as postcode, preferences and interests.
      • Other information relevant to customer surveys and/or offers.
      • Two wheeler model & photographs , registration, number, insurance details etc.
    • What we do with the information we gather
      We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
      • Internal record keeping.
      • We may use the information to improve our products and services.
      • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
      • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • Terms and conditions of use

    1. Welcome to our app. If you continue to browse and use this app you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this app and the Service (as described below) and your representation that you are 18 years of age or older. If you object to anything in these Terms of Service, the Privacy Policy, you are not permitted to use this app or service provided by it.
    2. The term 'Bike Doctor' or 'us' or 'we' or ‘company’ refers to the owners, managers, employees, investors of Bike Doctor. The term 'you' refers to the user or viewer of our app or mobile application.

      • User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Bike Doctor. The Services provided by Bike Doctor is a technology-based service which enables the hiring of local service providers for two-wheeler support (examples are carpenters, electricians, plumbers and painters etc.) in India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.
      • Bike Doctor advises its users that while accessing the application, they must follow/abide by the related laws. Bike Doctor is not responsible for the possible consequences caused by your behavior during use of application. Bike Doctor may, in its sole discretion, refuse the service to anyone at any time.

      • This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the application for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
      • This agreement applies to all Bike Doctor Services offered on the application, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

      • Bike Doctor may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

      • Bike Doctor is the sole owner or lawful licensee of all the rights to the application and its content. Application content means its design, layout, text, images, graphics, sound, video etc. The application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the application and its content shall remain with Bike Doctor, its affiliates or licensor's of Bike Doctor content, as the case may be.
      • All rights, not otherwise claimed under this agreement or by, are hereby reserved. The information contained in this application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Bike Doctor does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.
      • We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this application is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Bike Doctor be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
      • Bike Doctor reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app. Trademark All related icons and logos are registered trademarks or trademarks or service marks of Bike Doctor in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
      • Copyright
        All content on this application is the copyright of Bike Doctor except the third party content and link to third party website on our app. Systematic retrieval of Bike Doctor content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Bike Doctor is prohibited. In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Bike Doctor's Services, you agree that you will not use the application service to infringe the intellectual property rights of others in any way. Bike Doctor reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the Bike Doctor service, or if Bike Doctor believes that user(s) conduct is harmful to the interests of Bike Doctor, its affiliates, or other users, or for any other reason in Bike Doctor's sole discretion, with or without cause.

      • Bike Doctor reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.
      • User accounts bearing contact number and email IDs are created and owned by Bike Doctor. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.
      • In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Bike Doctor reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

      • Links to third party sites are provided by application as a convenience to user(s) and Bike Doctor has not have any control over such sites i.e. content and resources provided by them. Bike Doctor may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's application. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Bike Doctor believes that user(s) acknowledge that Bike Doctor has no control over such third party's site, does not monitor such sites, and Bike Doctor shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.

      • Most content and some of the features on the application are made available to visitors free of charge. However, Bike Doctor reserves the right to terminate access to certain areas or features of the application at any time for any reason, with or without notice. Bike Doctor also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Bike Doctor and/or other visitors to the application. Bike Doctor reserves the right to limit, deny or create different access to the application and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
    10. Terms & Conditions for use of third party service providers through Bike Doctor

      • The following Terms & Conditions shall apply to customers / users utilizing the Services offered by the Company for the hiring of local service providers:
        • The customer shall pay the feesto the service provider which includes a minimum visiting charge as displayed on the website/app (some services may be free of visiting charges), labour charges and expenses for any additional spare parts or material or items that might be required to complete the job at hand. The final amount to be paid to the service provider has to be fixed in advance through mutual conversations between the customer and service provider before allowing the commencement of service by the service provider. In case a mutual agreed amount is not reached, the customer is liable to pay the service provider the visiting charges and customer will not allow the service provider to start any service in this case.
        • The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
        • The customer shall ensure that he/she will not indulge in any of the following activities while using the service:
          • Smoking or consuming any kind of intoxicants in the presence of service provider. The service provider has the right to refuse the service and can go back if the customer is found to be in an intoxicated state or is found misbehaving with service provider, or is causing a nuisance.
          • Misusing, soiling or damaging the tools, items, spare parts or any other item (technical or non technical ) brought by the service provider.
          • Asking the service provider to break any Police and/or government rules for any purpose (especially getting the service faster). The service provider has the right to refuse such a request by the customer.
        • The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
        • Without prejudice to the above, the Company makes no representation or warranty that:
          • The Services will meet the customer's requirements.
          • The Services will be uninterrupted, timely, secure, or error-free.
          • The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
          • The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
        • The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand of the Company.
        • The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve services for the Customer.
        • The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
        • The Company shall be entitled at any time without giving any reason to terminate the booking of services done by the Customer.
        • If the Customer has any complaint in respect of the Services, the Customer has to inform Company of the same in writing within 24hours of using the Services of Company.
        • The Company shall not be liable for any conduct or behavior or actions of service providers. However, the Company encourages you to notify it of any complaints that you may have against the service provider that you may have hired using the Company's Services.
        • The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.bikedoctor.inand in the application on the date that Company may indicate that such addition, variation or amendment is to come into effect.
        • All the calls made to the Company's call centre may be recorded by the Company for quality and training purposes.
        • It is expressly made clear to you hereby that the Company does not own any tools, devices or parts used by service providers nor does it directly or indirectly employ any service providers. Service providers are all supplied by third parties and the Company disclaims any and all liability in respect of the service providers and devices or parts alike.
        • The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
        • The courts of Mumbai & Pune, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.
        • The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Bike Doctor with respect to access to and use of the application and the Services offered by Bike Doctor, superseding any prior written or oral agreements in relation to the same subject matter herein. Disclaimer
      • The information contained in this app is for general information purposes only. The information is provided by Bike Doctor and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the app or the information, products, services, or related graphics contained on the app for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this app.
      • Through this app you are able to link to other apps or websites which are not under the control of Bike Doctor. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
      • Every effort is made to keep the app up and running smoothly. However, Bike Doctor takes no responsibility for, and will not be liable for, the app being temporarily unavailable due to technical issues beyond our control.
    11. SECURITY

      • We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    12. Contacting Us

      • If there are any questions regarding this privacy policy you may contact us using the feedback section in the main menu.